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Great place ask for bobby

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Absolutely pleasant

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Updating my review from a one star to a five star! I turned my Kia in around May 12, 2019. I loved that car and after a great deal of careful consideration I decided to go with a Subaru Crosstrek. I was under in my mileage and my car was in great condition after my four year lease. A few weeks later, I received a bill in the mail with a $230 wear and tear fee and a $400.00 disposition fee. The disposition fee read that if "I bought another Kia, they would waive that and any damage fees up to $500." So essentially a loyalty fee. I called Kia Motors Finance to inquire about this fee. They said it was in my contract and there was nothing they could do. I called the dealership telling them they never told me about the fee and that my parents had just purchased two new Kia's from them 2 weeks prior and THEY were never told about this disposition fee. The salesman I spoke to was nice enough to look into it for me but he called shortly after to tell me there was nothing he could do. I called Kia Consumer Services, they directed me back to Kia Motors Finance. I told them my situation and they told me that "the dealership is not required to tell me about the disposition fee." Really? Honestly, I would have definitely bought another Kia if it meant I didn't have to pay $700 after the fact as I loved their product. After hearing of my frustrations with Kia, Shawn at Ray Skillman along with the GM went above and beyond to make sure my bill was taken care of. Outstanding product and incredible service! Thanks again!

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Great service ! Had exactly what I went there for

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